As soon as you submit an enquiry with Medassure, a dedicated case manager is assigned to handle all arrangements on your behalf — from hotel reservations and airport pickups to scheduling online consultations with doctors. The treating physician will then request a comprehensive medical history, a timeline of past investigations and treatments, as well as details of current symptoms. This helps determine the most suitable treatment plan and allows us to provide an accurate cost estimate.

The treating doctor reviews the patient’s complete medical history, including the sequence of tests conducted, treatments received, and current symptoms, to determine the most appropriate treatment plan and provide an estimated cost. Kindly provide all prior medical records, such as X-rays, MRIs, CT scans, ultrasound images, blood test results, and discharge summaries (if available).

Patients have several payment options: They can wire transfer funds to the hospital before traveling, pay using Visa or MasterCard, or bring cash to deposit before admission. Please note that international wire transfers typically take 3 to 5 business days, so it’s recommended to initiate the transfer well in advance to prevent any delays upon arrival for treatment.

Yes, with Medassure, you are assured comprehensive on-ground support, including airport pickups, accommodation near hospitals, interpreter services, currency exchange, SIM cards, and more

Yes, we continue to stay connected with patients even after they return home. Our team supports them with follow-up consultations, medication delivery (wherever feasible), coordination with their local doctors, and obtaining any necessary medical records from the treating hospital.

Medassure offers its services to patients free of charge, and there are no additional fees for using our assistance. In many cases, we can even secure discounted rates that individual patients might not be able to negotiate on their own.

Once your enquiry is received, Medassure designates a case manager to manage the entire process — including travel logistics, lodging, and scheduling your doctor consultations online.

Visa conditions depend on where the patient is traveling from. Medassure has built a helpful tool to review these conditions, and your case manager will assist with all relevant information — including obtaining the required medical invitation letter from the hospital you select.

You can complete our enquiry form or start a chat using the WhatsApp button on our website to get in touch with our support team.

When selecting a doctor abroad, consider their qualifications, experience, hospital affiliation, patient reviews, communication skills, cultural sensitivity, and whether they offer support services like travel and accommodation.